When will the order I placed Black Friday weekend ship?
Please allow an additional 4-8 business days to process your order, prior to shipping.
What is the Olivia Hope Foundation?
The Olivia Hope Foundation was created to honor Olivia Hope LoRusso, who passed away from Acute Myeloid Leukemia (AML) in 2017. It was her vision and hope that someday, children afflicted with AML and other childhood cancers would not have to suffer the way she did.
Are florence by mills™ products vegan and cruelty-free?
Yes! All florence by mills products are PETA Cruelty-free and Vegan Action certified.
Are florence by mills™ products safe to use on all skin types?
Yes, all florence by mills products have been tested and determined suitable for all skin types. However, if you have a specific concern, we recommend reviewing the product with your dermatologist and spot testing the product before use.
Are florence by mills™ products dermatologist tested?
Yes, all florence by mills products are dermatologist tested.
I have a gluten allergy, are your products produced in a facility with gluten?
florence by mills™products do not contain any gluten. However other products with gluten may have been produced in the same facility.
Do florence by mills™ products contain soy?
No, florence by mills products do not contain any soy.However other soy-containing products may have been produced in the same facility.
How do I use the Clean Magic Face Wash as a makeup remover?
To use as a cleanser: massage onto wet skin, then rinse well.
To use as a makeup remover: apply to dry skin and wipe off with a tissue. Be gentle! It's better for your skin!
How do I know which Like a Light Skin Tint or See You Never Concealer shade is right for me?
Try using our Beauty Quizto help determine which shade is right for you.
What kind of coverage does the Like a Light Skin Tint provide?
Our Like a Light Skin Tint is lightweight, light coverage. It is buildable so you can get more coverage by applying multiple layers.
What kind of coverage does the See You Never concealer provide?
Our See You Never Concealer is creamy with light coverage.
Why do you use single use plastic?
We have a commitment to remain responsible to our planet and also to provide the best value to our customers. While we do employ single use plastic in some of our items, we are dedicated to employing planet friendly practices and are always looking for ways to improve. In addition, all florence by mills™ unit cartons are recyclable. (Please consult with your local recycling facility to understand its specific on-site capabilities.) Hope this gives you more insight to our current practices - and as always we are continually looking for new methods and practices - so if you have any suggestions - please, send them our way!
Are florence by mills™ products safe for sensitive skin, psoriasis, acne, eczema, keratosis pilaris or rosacea?
All florence products have been dermatologist tested and are suitable for all skin types. However if you have specific skin concerns, we recommend consulting your dermatologist prior to use.
If your item arrives damaged or defective and you would like a refund or exchange, please contact us at firstname.lastname@example.org within 14 days of the purchase date and include your order number in the email subject line (order number starts with “FLOR#”), photo documentation of any reported damage or defect, and we’ll take care of the rest.
Note that orders placed with our retail partners are subject to the refund and return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt.
Is our website secure?
What type of payments do you accept for purchases made at www.florencebymills.com ?
We accept all major credit cards – Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.