Shipping

COVID-19 Update

Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team. As of now we are experiencing a 2-3 day delay in order processing. Our shipping partners have shared that currently both international and domestic deliveries are ongoing but may encounter a 10 day delay.  Our top priority is maintaining the health and safety of our team and florence fam. We will continue to share updates as things change.

Customer support hours

Monday-Friday* 9:00am-5:00pm PT excluding US national holidays. 

Shipping update:

Orders may take 2-3 days to process including orders with expedited shipping. 

Update as of 2/27: Orders going to Hong Kong will be delayed an indeterminate length of time due to suspended operations in some regions of China.

Update as of 2/28: Orders going to Israel will be delayed an indeterminate length of time due to a backlog in the office of exchange in the destination country. There is no ETA for when this situation will improve.

Update as of 3/27: Orders going to France will be delayed an indeterminate length of time due to the active strike & COVID-19.

Update as of 3/17: Orders going to Italy will be delayed 24-48 hours from the original estimated delivery date due to COVID-19.

Same day shipping

Orders placed by 9:00am PT (Mon-Fri, excluding US holidays) will usually ship same day. During periods of high demand, your order may take 4-7 business days to process. 

Which countries do you ship to?

  • Australia: 3-10 Business Days in transit, shipping cost will be $6.99-$17.99
  • Austria (removed due to import regulations)
  • Belgium: 8-14 Business Days in transit, shipping cost will be $19.99-$23.99
  • Brazil: 8-14 Business Days in transit, shipping cost will be $16.99-$25.99
  • Canada: 3-10 Business Days in transit, shipping cost will be $6.99-$12.99
  • Croatia: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Czech Republic: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Denmark: 8-14 Business Days in transit, shipping cost will be $19.99-$23.99
  • Estonia: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Finland: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • France: 8-14 Business Days in transit, shipping cost will be $7.99-$12.99. Update as of 3/27: Orders going to France will be delayed an indeterminate length of time due to the active strike & COVID-19.
  • Germany: 4-8 Business Days in transit, shipping cost will be $13.99-$19.99
  • Greece: 8-14 Business Days in transit, shipping cost will be $12.99-$17.99
  • Hong Kong: 8-14 Business Days in transit, shipping cost will be $19.99-$25.99. Orders going to Hong Kong will be delayed an indeterminate length of time due to suspended operations in some regions of China.
  • Hungary: 4-8 Business Days in transit, shipping cost will be $19.99-$23.99
  • Israel: 8-14 Business Days in transit, shipping cost will be $12.99-$17.99. Orders going to Israel will be delayed an indeterminate length of time due to a backlog in the office of exchange in the destination country. There is no ETA for when this situation will improve.
  • Italy: 8-14 Business Days in transit, shipping cost will be $13.99-$19.99. Update as of 3/17: Orders going to Italy will be delayed 24-48 hours from the original estimated delivery date due to COVID-19.
  • Japan8-14 Business Days in transit, shipping cost will be $19.99-$25.99
  • South Korea (8-14): 8-14 Business Days in transit, shipping cost will be $19.99-$25.99
  • Latvia (4-8): 4-8 Business Days in transit, shipping cost will be $13.99-$19.99
  • Lithuania: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Luxembourg: 4-8 Business Days in transit, shipping cost will be $19.99-$23.99
  • Netherlands: 4-8 Business Days in transit, shipping cost will be $13.99-$19.99
  • Poland: 4-8 Business Days in transit, shipping cost will be $13.99-$19.99
  • Portugal: 4-8 Business Days in transit, shipping cost will be $13.99-$19.99
  • Scotland: 4-10 Business Days in transit, shipping cost will be $5.99-$10.99
  • Slovakia: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Slovenia: 4-8 Business Days in transit, shipping cost will be $13.99-$19.99
  • Spain (excludes Canary Islands): 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Sweden: 4-8 Business Days in transit, shipping cost will be $7.99-$12.99
  • Turkey (removed due to import regulations and cost feedback from customers)
  • United Kingdom: 4-10 Business Days in transit, shipping cost will be $5.99-$10.99
  • USA (see below)

Duties & Taxes will be paid on checkout for Australia, Canada and the United Kingdom.

All other countries will require duties & taxes to be paid upon delivery.

My country isn't listed. Now what? - As we expand, we're regularly adding more countries. Send us a note at hello@florencebymills.com and request your country.

What USA Shipping options do you offer to the USA?

Standard Ground (3-5 Business Days)

$4.99 USD        DHL Expedited Max

2 Day (2 Business Days)

$14.99 USD        FedEx Express Saver

Overnight (1 Business Day)

$24.99 USD        FedEx Overnight

REQUIRED - APO, FPO, and PO boxes (5-8 Business Days)

$12.99 USD        USPS

Standard Ground (3-5 Business Days) FREE
Orders $15 USD or more before tax
Puerto Rico Ground (2-5 business days)
$11.99 USD        FedEx

 

 *Please Note – An up-charge will be applied to shipments to Alaska & Hawaii. PO boxes are not eligible for free shipping.

What International Shipping options do you offer?

International shipping cost will be calculated based on your address at checkout. We ship using DHL Parcel International Direct and DHL International Standard to the international countries listed above. Shipments typically arrive between 3-10 business days. Proceed to checkout for more information.

How can I check the status of my order?

We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally; we will notify you with a tracking number once your order ships. 

How do I track my order?

For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at hello@florencebymills.com.

Does Florence pay for international duties and taxes?

Yes, in some cases. Duties & Taxes will be paid on checkout for Australia, Canada and the United Kingdom. 

What happens if I order something and it is out of stock?

We will contact you and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.

I entered the wrong address. What do I do?

Contact hello@florencebymills.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

There is a problem with my shipment. What do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which may result in an additional charge. Florence is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.

My order never arrived/lost or stolen shipments

Please contact hello@florencebymills.com, and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.